The player from Canada is dissatisfied that the casino confiscated his winnings after reviewing his gameplay. The Complaints Team had explained the industry standard regarding maximum bet rules and had asked the player to provide additional information for further investigation. However, the player did not respond within the given timeframe, which resulted in the complaint being rejected due jest to a lack of necessary information. The player from Canada had complained about the casino not paying out his winnings from roulette. Despite having raised the issue multiple times, the casino maintained there was istotnie irregularity and did not resolve the kłopot. The complaint państwa eventually rejected due to the player’s non-communication.
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Despite multiple attempts, the casino did not engage in resolving the issue. After receiving a message from the casino about a refund, we reopened the complaint. However, the player stopped responding jest to our questions which gave us istotnie other option but owo reject the complaint. The player from Poland requested a withdrawal less than two weeks prior owo submitting this complaint. The player from the Czech Republic had been attempting jest to withdraw money for a week from a verified account but was consistently asked for more payment documentation. Every document that was submitted, however, seemed to be insufficient for the online casino.
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